Contact Us
Our dedicated customer support team is available to assist with all enquiries regarding your gaming experience, account management, payment processing, and responsible gambling resources. We are committed to providing prompt, professional assistance to ensure compliance with UK Gambling Commission regulations and maintain the highest standards of player protection.
Support Channels and Response Times
Multiple communication channels are available to address your specific needs efficiently. Our live chat service operates twenty-four hours daily, providing instant assistance for urgent matters including account access, deposit queries, and technical issues. For detailed enquiries requiring comprehensive documentation, email support at [email protected] ensures thorough responses within twenty-four hours during business days.
Telephone support is accessible via 0207 946 3528 during standard operating hours, Monday through Friday, 9:00 AM to 6:00 PM GMT. Our trained specialists handle complex account matters, verification procedures, and responsible gambling consultations.
- Prepare your account details and relevant transaction information before contacting support
- Specify the nature of your enquiry clearly to ensure appropriate departmental routing
- Retain correspondence records for future reference and dispute resolution purposes